Updated insights are available here.
The brainchild of Martin Routledge and his learned colleagues, Social Care Future has been designed to build upon the talks from the main NCAS conference and open them up to a wider audience. Rather than being contained in large amphitheatres with many voices remaining unheard, Social Care Future has given a voice to all those who wish to enact change. Containing service users, managers and those who deliver policy, Social Care Future is the perfect accompaniment to the main NCAS offering. We love this approach – true collaboration is so important.
This year we are in attendance at both events, keeping our finger on the pulse of social care and any possibility of effective change management. We have been saying for years that social care needs a major re-think in terms of how it is structured an funded, not just a flu jab each year. Maintaining the status quo is no longer acceptable. We are focused on real change management but how do we get there?
Conversations are key
The action events that form the practical arm of Social Care Future began after a lively networking session. The networking introduction encouraged all those in attendance to step out and meet with the community organisations from across the country that were dotted around the room. The passion of those that we met with could never be questioned. All were focused on connecting people with services, something that we have been advocating for years.
After meeting the community organisations, we were invited to take a quick break, whilst the organiser’s set up the next session, the Fish Bowl. Local authorities from across the country then sat in the Fish Bowl and spoke candidly to the audience about how their social care systems are currently running. In particular, how they had come to the conclusion that the process driven structures of the past had failed. They spoke about the power of conversations and how linking these with engagement in the community had brought around real change.
Conversations were king in each of the narratives provided. Getting people the right help at the right time was paramount and emphasised by all. They all agreed, without overtly referencing each other that having the right conversation with the right person, at the right time was what was important. Rather than following antiquated processes that provide no intrinsic benefit for the individual. It was agreed that the simplest solutions were the best. Gone should be the days of seeing people as a process or a name in a long list.
This model of care was another aspect that was heavily referenced by each local authority in attendance. Assets based approaches can be an integral approach to community development, as they are concerned with facilitating people and communities to come together to achieve positive change. They do this by looking at what the individual needs in terms of assistance right there and then. It looks at what they currently have and then fills the gaps in with help in the community.
This links into the shared vision of having the right conversation with the right person at the right time. It is then focused upon leveraging the power of the community to provide relief for that individual. They know what they need and you simply need to trust your staff to have that conversation with them and then link them to the right help in the community.
Trust in your staff was another element that was discussed. The authorities spoke about linking the right conversation to the right person and the power of the community but they would be lost without the staff that support them.
How do you link all of these elements together and enact positive change?
ECLIPSE: Change Management
We believe that conversations count. This has been reflected in the sessions observed within the Social Care Future event, alongside the central NCAS Conference. What has come across is the fact that no matter the location, people are passionate that change is needed. They believe that meaningful conversations, combined with linking individuals to help in the community is where true change lies.
We have been supporting councils in co-producing a lasting change with our Three Conversation Model®. We are passionate about making a difference and taking the complexity out of people's lives.
We have the chance and the means in which to put the individual at the heart of their care. Person-centred care is the sole focus of practitioners and we have developed out ECLIPSE platform and the unique components contained within to enact long-lasting change and support new ways of working.
ECLIPSE: Change Management connects people to the services that they need when they need them most. It looks at the short-term need first and keeps people in their homes for a long as possible. The team is not concerned with prescriptions, it is concerned with remedies that are bespoke to the individual. It is the true personification of person-centred care.
We understand that lasting change takes time and dedication. We often cling to the past as it offers comfort. What we need to do is to break away from the past and learn new ways of working that align the right people, right processes supported by the right technology.
We are not concerned about the venue or the event, we are simply concerned with enacting long-lasting change management. We are OLM and we make a difference in the lives of everyone involved in health and social care. If you would like to talk to us further, then we are located on stand F20 at this year’s NCAS Conference, in addition to attending the sessions at Social Care Future.